Standard Return Policy

If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Consumer Guarantees Act and other applicable New Zealand consumer protection laws and regulations, you may also be eligible to return the item for a refund under Perpetual Guardian's Refund Policy as described below.


If you have a problem with the will provided to you have up to 14 calendar days from the time you receive your will to initiate a return. Please visit our online contact us page to email us for assistance. One of our team will contact you to discuss the problem that you may have encountered.  Our standard office hours are Monday - Friday 8.30am to 5.30pm on business working days.


As the online will is a service based directly on the information you have provided we are unable to provide a refund due to information that has not been provided accurately or if you have changed your mind. However if we determine that the error is genuine and can be rectified immediately we may at our sole discretion issue a new copy of the will.  This may result in additional charges, however these will be discussed with you prior to any changes being made. We cannot exchange the will for alternative services or issue a credit note.  If any refund is to be paid we will determine the appropriate payment method to be used.